Unlocking excellence: transforming HE with people, processes & technology

Come and be part of the conversation: Thursday, March 6, 2025 at 1:30 PM in the St. Trinneans Room, St. Leonard's Hall, The University of Edinburgh.

Driving service delivery excellence in Higher Education

This March, Inoapps and Oracle join forces to host a lively panel discussion with key representatives from the University of Edinburgh, Heriot-Watt, JISC and the Scottish Government. As the perfect finale, guests will enjoy a bespoke whisky tasting experience led by the Scotch Malt Whisky Society. To extend the enjoyment, attendees will also receive a complimentary Day Member Pass to the Scotch Malt Whisky Society, allowing you to continue exploring their exclusive offerings at your leisure.

Practical strategies and lessons learned

Join us on March 6 for an afternoon of valuable insights from our panelists and thought-provoking discussion on their digital transformation projects.

01
Executive leadership support

Essential for success - but how best to achieve this?
02
Service delivery models

Centralised, decentralised or hybrid? Key differences and impact.
03
The right starting point

Starting your journey where transformation is needed most.
04
Overcoming resistance

Practical strategies to engage people and align behaviour for success.
05
Adapt and evolve

Ensuring your service delivery model remains effective as you grow and change.

Pave your way to success: learning outcomes

Achieving excellence with the right service delivery model

Gain a comprehensive understanding of the different service delivery models and explore real-world case studies to understand the benefits and challenges of each.

Ensuring success with the best starting point

Learn how to identify the areas that need transformation most, and how to use a capability model and heat map to prioritise and plan your transformation programme.

Engaging your people and bringing teams on board

Explore strategies to navigate resistance to change within teams and individuals, along with lessons learned on engaging staff to ensure success.

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